Frequently asked questions

Pricing depends on the size of your space, the type of clean required and the frequency of service. We'll provide a clear quote based on your needs.

Yes, we provide free, no-obligation quotes tailored to your property and cleaning requirements.

Yes, our multi-clean packages offer reduced rates per visit, helping you enjoy consistent care at better value.

Yes. We bring our own cleaning products, sprays and cloths, using separate cloths for kitchens and bathrooms. We use your household hoover and mop, although our own equipment can be arranged for an additional fee. If you have any delicate surfaces, areas to avoid or product preferences, please let us know in advance so we can take the appropriate care.

We'll always discuss your specific needs in advance and confirm whether we can accommodate them.

We currently serve homes and workplaces across Birmingham. Contact us to confirm availability in your area.

Availability depends on your location, service and preferred date. Get in touch and we'll do our best to find a suitable time.

We operate Monday to Friday, 8am-6pm, and Saturday & Sunday, 9am-5pm. If you require a clean outside these hours, please contact us and we'll do our best to accommodate your needs.

Please make any changes at least 48 hours before your scheduled clean, using the client portal or by contacting us directly. Changes made with less than 48 hours notice will incur a fee of 50% of the booking cost.

Same-day turnover cleaning may be available, subject to scheduling and availability. Please contact us to discuss your requirements.

We'll work with you to find a suitable cleaning schedule that minimises disruption to your business, subject to availability.

Not necessarily. We can discuss secure access arrangements in advance, so you can feel comfortable even when you're away.

Your satisfaction matters to us. Please let us know promptly so we can review your concerns and discuss an appropriate resolution.

We work with carefully vetted cleaning professionals and take care to ensure appropriate insurance arrangements are in place for the services we provide.

For regularly scheduled cleaning packages, the same cleaner will attend each visit, allowing them to become familiar with your home and preferences to deliver a more consistent, tailored clean.

We require at least 48 hours notice for cancellations. Cancellations made with less than 48 hours notice will incur a fee of 50% of the booking cost.

Absolutely. If your needs change, contact us and we'll discuss adjusting your service, subject to availability and any revised pricing.

Yes, you can request a pause to your recurring service. Please let us know in advance so we can discuss the arrangements and your preferred restart date.